Refund Policy

Eligible Items

Refunds may be issued for products or services purchased directly from solnorith.pro that meet the following criteria:

• Items delivered in defective or damaged condition
• Incorrect products or services provided
• Orders cancelled within the approved timeframe
• Digital services that have not yet been accessed or utilized

Refund Timeframe

Refund requests must be submitted within 14 calendar days from the date of purchase or delivery. Requests received after this period may not be eligible for review.

Once approved, refunds are typically processed within 5–10 business days, depending on your payment provider.

Refund Procedure

To request a refund, please follow these steps:

1. Contact our support team via email with your order number and purchase details.
2. Provide a clear explanation of the issue and, if applicable, supporting documentation.
3. Await confirmation and further instructions from our team.

SOLNORITH reserves the right to verify claims before issuing a refund.

Conditions

• Proof of purchase is required for all refund requests.
• Products must not show signs of misuse or unauthorized alteration.
• Refunds will be issued using the original payment method unless otherwise agreed.
• Processing fees charged by third-party providers may be non-refundable.

Non-Refundable Items

• Completed service engagements
• Customized or personalized products
• Downloaded or accessed digital materials
• Items explicitly marked as non-refundable at the time of purchase